Terms & Conditions

  • All individuals present during the service must be 18 or older.
  • Since we are on a schedule, you must give a 24 hour notice of a canceled appointment or a rescheduling, if not notified within 24 hours there will be no refund.
  • Elegant Cleaning by Design's maids do not do heavy cleaning such as the interior of ovens, unblocking drains, or moving heavy objects, etc. Our maids do have the right to refuse service (if the tasks asked are not light cleaning) at their own discretion.
  • If there are discrepancies with the cleaning service, it must be communicated to our maids and our office before the end of the appointment. Elegant Cleaning by Design will be more than delighted to redo anything missed. Unfortunately, we do not send replacement maids.
  • Our maids are not allowed to give out personal information, do not ask.
  • Illegal drugs are prohibited on site during our maid's services. Any presence of illegal drugs will immediately terminate the service and no refunds will be given. Alcohol is permitted if the maid is ok with it.
  • We are not an escort service. Therefore do not offer or suggest sexual favors. Also for the safety of our maids, please put animals in an area away from the service area.
  • All customers’ information will remain discrete.
  • We are not trained in fields of psychology. We are not responsible for any advice given that has a negative effect.

 

  • Client must provide cleaning supplies

 



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